support

tCheck Order - Shipment Timeframe

When it comes to online shopping, fast and reliable shipping is a top priority. Domestic shipping usually arrives in 3-5 business days after processing. International shipping sometimes takes longe...

HOW TO - Reset Password

Resetting your password should be no problem. Please make sure you are following the steps below and note the troubleshooting tips at the end. 

Can't Log In

f you are having trouble logging in, please follow these troubleshooting tips to ensure your email and password are correct, verify your account, and check for any network issues. If the problem pe...

HOW TO - Update Your Device - DFU - iOS & Android

Here is a list of instructions on how to update your iOS or Android device. Also a step by step instructional list on how to check if your tCheck device needs to be updated.

TECH-DEV - Stuck on purple lights

Purple lights indicate that the device is ready for a firmware update.  If a previous firmware update process was interrupted and only partially completed, the device will start up with all purple ...

Device Communication Exception

Device Communication Exception Error; this error typically happens due to network issues, which may trigger a pop-up indicating the device has disconnected.

HOW TO - Set Up Your Account

To set up an account, Open the app and select the "Sign Up" button, then click "Set Up a Device" and choose to either "Connect your Device" or "Skip". Agree to the End User Agreement and Privacy Po...

Failed POST

My device is failing Power-On Self Test (POST) and displays red-red-white There could be several reasons for this condition: Dead batteries - this is the most common Tray was left inside the devic...

tCheck Mobile App User Manual

tCheck Mobile App User Manual 

Privacy Policy

Privacy Policy

What is your return for refund policy?

At tCheck, we want you to be happy with your purchase. If you're not completely satisfied with your tCheck product, we offer a 30-day money-back guarantee. Simply reach out to us within 30 days of ...

Return Process (RMA)

All items we sell are eligible for return. The "tCheck promise" offers a 30-day money-back guarantee.  

Coconut oil / MCT coconut oil

Can I test coconut oil or MCT coconut oil in tCheck? Yes.  Both MCT coconut oil and regular coconut oil work in tCheck.   Please be sure to use 100% coconut oil or MCT coconut oil as tCheck is cali...

Butter / Ghee

Do you support butter and ghee infusions? Yes. tCheck is able to measure infusions made using either butter or ghee.  When using butter, be sure to test only the clarified part of the butter and no...

Everclear / Vodka

Can I test my Everclear or vodka infusion? Yes.  tCheck is able to test any clear, un-tinted, alcohol such as Everclear or vodka.  Tinted or flavored alcohols such as rum or whiskey will interfere ...

Can tCheck test rosin, live rosin, or heat press dabs

Unfortunately, not at this time.  Our engineers and scientists are further investigating the possibility of adding this capability to tCheck, however, we cannot guarantee that we will be successful...

What do the colored lights mean?

The colored lights under the logo on your tCheck device indicate status.  Here is a list of the colors and their meanings. Green-green-green:  The device is performing Power-On Self Test (POST).  N...