support

DIY Cloudy Tray Repair

Has your tray become cloudy?  Minor clouding actually will not affect your results. A cloudy tray usually occurs when a non-approved substance or cleaning application has been used.  After a tray b...

How Accurate is tCheck?

Here are the parameters for tCheck's accuracy depending on the type of test you are running. Raw flower, for example, has accuracy limits of +/-3% meaning if your flower is 17%, then tCheck will gi...

VIDEOS - How-To Videos on our YouTube Channel

list of links to videos and an article on infusions, dilutions and other common questions on how to operate features of tCheck.

HOW TO - Resend Verification Email

Step by step instructions on how to resend the required email to verify your tCheck account.

Calculating Duties

Required information need to estimate and calculate duties, customs and taxes when ordering from outside USA.

Shipping Rates

From March 15, 2023, all US orders need an adult signature upon delivery.Shipping rates depend on shipping speed, item weight, size, and type. One flat rate shipping method is available, including ...

Pricing

All pricing is done in US dollars and unfortunately we do not price match.

FAQ-General Common Questions

How Accurate is tCheck? Isolate based Infusions:  +/- 2 mg/ml  Flower based infusions:  +/- 4 mg/ml  Flower & concentrates: +/- 3 percentage points  Read our full article for more information...

HOW TO - Become an Affiliate

Affiliate / Marketing / Sales / Wholesale - HOW TO - Become an affiliate  Join our affiliate program and earn a commission on each successful sale you refer to or new customer signup. Apply today a...

Why Can't I Select a Shipping Method?

There are certain products that can only be shipped to USA and Canada, please note the items that can be shipped to Europe and those that are only available in USA and Canada.

Where do you ship?

a list of countries that tCheck cannot be shipped to.

HOW TO - Calibrate the Scale

How to calibrate the scale included with tCheck Expansion Kit and link to user manual.

Flower Testing Expansion Kit User Manual

User Manual for Flower Testing Expansion Kit 

HOW TO - DECARB Instructions (simple)

Simple guide on how to decarb raw flower as well as a link to the how's and why's of decarbing raw flower.

HOW TO - DECARB Instructions (complex)

here is a more advanced way to decarb raw flower, as well as links to scientific articles that go in depth about the process of decarboxylation.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund (less shipping charges, if any). 

ORDER STATUS - I want to know about my order

Shipping takes 5-7 days, but delays are possible due to supply shortages. You'll receive a tracking number via email once your order ships. Check your SPAM/JUNK folders if you don't see it.

DISCOUNTS - I have a question about a discount

tCheck promotions allow only one discount code per order, which cannot be combined with others. Military discounts are available by contacting Customer Support, but there are no senior or medical ...

AVAILABILITY - Payment options - Do you accept ... ?

We accept Paypal, Sezzle and other payment types but unfortunately we do not accept pre-paid credit cards.

Where's My Stuff?

Processing and Shipping: Orders process in 1-2 business days and arrive in 5-7 business days. Check your order confirmation email for tracking info. Carrier Information: Tracking updates may ta...

How long will it take to get my package?

Domestic orders, once placed, take about 1-2 business days to process and will usually arrive within 5-7 business days. International orders can take up to 4 weeks depending on country.

HOW TO - Test Raw Flower

tCheck is able to measure the potency of both your THCa cannabis as well as CBDa hemp.  You will need the flower testing expansion kit and the whole process takes less than 10 minutes. A short vide...

Contact support

The easiest way to contact support is by email to support@tcheck.me. Our team is available M-F 8:00am ~ 5:00pm Pacific Time, excluding holidays and respond within 1 business day.

FAQ-Shipping & Delivery

Frequently asked questions about shipping and delivery.