We offer testing and app support via firstname.lastname@example.org. We are available Monday through Friday during normal business hours (we are located on the west coast).
If you need troubleshooting guidance or would like to leave a comment, please contact us at email@example.com and please provide the following:
- A screenshot of your “About” screen (This is found in Settings on your home page)
- What email you are using when logging in
- Whether you are using an Android or iOS device
- A brief description of the issue you are experiencing
Once we have all of that — we can review the information and escalate to the group best equipped to assist you.
Occasionally a support ticket may require us to speak to you (the customer), at which time we will contact you. We like to prearrange the call date and time so it is convenient for both you and our service agent. If there is any troubleshooting that needs to be conducted we may ask for some information (see above 1–4) prior to sending your email so that we can research the issue. This makes the best use of your’s and our agent’s time and allows us to establish root cause more effectively.
🎥 How-To Videos
Visit our Youtube channel to see video tutorials on how to test an infusion, update your device firmware, dilute an infusion and more: https://www.youtube.com/channel/UCj842lZb3wYeOuK3XB9nQSA
📘 User Manuals
Review the tCheck 2, Expansion Kit, and other user manuals here: https://tcheck.me/category/user-manuals
Questions about testing? dilutions? etc.
Check out our FAQ’s directory: https://tcheck.me/category/faqs
Return Policy: https://tcheck.me/return-policy
Device Warranty: https://tcheck.me/tcheck-device-warranty-2