HOW TO Get a Replacement Tray

Q:  I want to purchase additional trays. 

A:  Unfortunately, we do not offer the purchase of extra trays.  

Why?  Because each tray shipped with the device is calibrated explicitly to that device only. We are unable to calibrate more than one tray to a device. 

  

 

  

Q: Can I get more than 1 tray for my tCheck device? 

A: Unfortunately, the answer is no.  We are unable to calibrate more than one tray to a device. 

Why?  Because each tray shipped with the device is calibrated explicitly to that device only. We are unable to calibrate more than one tray to a device. 

  

 

  

Q: My tray is damaged or lost.  How do I initiate the process for re-calibration with a new tray? 

NOTE:  Re-calibration with a new tray is ONLY available for newer version tCheck devices.  We are not able to re-calibrate tCheck Classic or tCheck 2 devices.  

Before requesting a re-calibration with a new tray, please review the following articles: 

• My tray is scratched 

• TRAY - DIY Cloudy Tray Repair 

If you have a tCheck device and the damage prevents readings or you have lost your tray, then the process to get a new tray requires your device to be returned for re-calibration to a new tray.  You can order a tray recalibration on our website, under "Shop Potency Tester" > "Accessories," then select the option for "Replacement Tray."  If you have a tCheck 2 or a tCheck Classic, please contact Customer Support to request your device be re-calibrated with a new tray and provide the following: 

1. Your name;  
2. The email address that was used to place the order;  
3. Current billing and shipping address, and telephone number. 

Once we receive the device there is a 1-2 business day turnaround time.