Q: My tray is damaged, can it be fixed?
Q: I want to purchase additional trays.
Each tCheck device is individually calibrated with a matching tray. Due to microscopic manufacturing differences from tray to tray, we are unable to calibrate tCheck devices with multiple trays.
Q: My tray is damaged beyond repair or lost. How do I initiate the process for re-calibration with a new tray?
A replacement tray may be order here. Your tCheck device will need to be sent back to our California factory for re-calibration. Once your device is received, typical re-calibration time is 2-3 business days.
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