TRAYS - My Brand New Tray is Scratched

TRAYS - My Brand New Tray is Scratched 

Minor scratches and scuffs are the results of our factory calibration process.  In the manufacturing process, the tray is paired with the device and calibrated together.  Over 40 different combinations of oils, cannabinoids, and potencies are individually run through the device/tray pair.  Unfortunately, during this process, slight scuffing or scratching may occur.  As long as the scratch is not through the center of the tray, measurements will not be affected.  

Review the section "Taking care of your tray" in the Getting Started Guide.  Additionally, you can get tray care instructions here.   

If you feel you received your tray damaged, please do not use the tray or device until we can figure out the root cause.  New products received with a damaged tray will be eligible for a warranty replacement—contact Customer Support with a picture of the tray and your order number.